AUTHORIZATION IS REQUIRED BEFORE RETURNING GOODS TO AVOID NON ESSENTIAL COSTS. CUSTOMER MUST SUPPLY INVOICE NUMBER AND DATE. ALL RETURNED ITEMS MUST BE IN SALEABLE CONDITION.NO CREDIT CAN BE ALLOWED FOR RETURNED ITEMS THAT CANNOT BE RE-SOLD AS NEW PRODUCTS AND ARE SUBJECT TO A 15% RE-STOCKING CHARGE. ALL ELECTRICAL AND SPECIAL ORDER PARTS ARE NON RETURNABLE. ALL RETURNS AND CORES SHOULD BE SENT IN THEIR ORIGINAL BOX PREPAID TO OUR WAREHOUSE.YOU WILL BE SUPPLIED A RETURN ADDRESS UPON VERIFICATION OF CLAIM TO AVOID UNNECESSARY COSTS.SEND ANY COMMENTS OR QUESTIONS TO:CONTACT@VWCARPARTSONLINE.COM